When I first started to read the blog about Web 2.0, I was thinking what in the world is this about. After reading some of the posts on the OCLC newsletter, I thought, this is what i had been thinking. In regards to the article "Away from the Icebergs," I think CML has already seen the iceberg and has steered its way past. I think our webpage is wonderful. We can download books, we have ILL, able to reserve any book in the sytem and able to talk to a librarian 24/7 just shows how CML is ahead of the game.
The second point of the article, Reliance on user education, really stood out to me. In most of our branches we staff for technology hours, but I believe we could do more in technology training for curtomers. I know this is on our tactical plan, so I hope we really get involved with the comunity and help people learn to use the technology that is out there.
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